Website Features

1. Saved cart

You can save more than one cart for future orders, this will make it easier for you to retrieve your cart the next time your order.

Click on the green cart icon in the upper left of your window, then click on "View Cart" button. You can then click the "Save cart" button.

Saved Cart Option

2. Wishlist

You can add any product to your wishlist, then you can retrieve all the items in your wishlist for comparison or addition to the cart. 

Wishlist Option

3. Transactions History

Access your transactions history and print your invoices. 

Account History

4. Change Password

You can choose to change your current password to a more secure one by following these steps. 

Change Your Password

WEBSTORE-RELATED FAQs

Q: I am trying to login, but I forgot my password.

A: Please enter your e-mail address in the Password Reset page, if you’re facing any difficulties, please call our customer service team on 1300 728 411 or through filling this form.

 

Q: I have created an account, but I haven’t received my verification e-mail.

A: Please check your junk e-mail folder and make sure you add our e-mail to your trusted accounts. If you still can’t find it, we can do it for you, get in touch with our customer service team on 1300 728 411 or through filling this form.

 

Q: I need to buy an item that is not available on the webstore, can I check the availability?

A: Certainly. While our webstore should have almost everything, we can still find what you’re looking for, or offer alternatives. Get in touch with our customer service team on 1300 728 411 or or by filling this form.

 

Q: What are the advantages of using the website?

A: There are many advantages, you can get access to our exclusive offers, promotions and latest arrivals, save your cart (or more than one cart) for future orders so that you don’t have to look for what you need to buy every time you purchase, save items to your wishlist, access your transactions history, invoices. If you are a current customer, you will use the same payment method, all your pricing will be the same (unless there are even better promotions online) and all your information is saved, no extra work needed.

 

Q: What about the payment, is it secured?

A: You can safely and securely order online using your credit or debit cards. Your privacy and confidence in using our site is very important to us. Any personal information that you provide to us will be held in the strictest confidence and in accordance with the Australian Privacy Principals (APPs).  As a result, we have implemented practices, procedures and systems to comply with our legal obligations to maintain the confidentiality and security of personal information we collect and hold and to manage our systems, practices and procedures and open and transparent way.

 

Q: I can’t find the prices for some equipment; I would like to request a quote.

A: Please fill in this form and one of our representatives will get back to you as soon as possible.

 

Q: I have a promo code which I cannot use. How do I fix this?

A: The promo code might have expired or does not apply to the products in your cart, but we would love to make sure this is the case. Please get in touch with our customer service team on 1300 728 411 or by filling this form.

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