Terms and Conditions
DES TERMS AND CONDITIONS
The terms and conditions of Supply via the DES webstore are as follows:
1. OWNERSHIP AND OPERATION OF THIS SITE
This website is owned and operated by DES Pty Ltd (ABN 87 003 316 247) hereafter The Company. See Contact Details for further company information.
2. PAYMENT & CREDIT CARD SURCHARGES
When the purchaser, hereafter the Customer, does not have a credit account, payment for the goods is to be organised prior to delivery.
When the Customer has a credit account with the Company, all accounts other than capital equipment are to be settled in full 30 days from the end of the month of purchase. All capital equipment is to be settled in full 7 days from the date of the invoice. Should there be any invoices under dispute, then all remaining outstanding balances are to be paid within 30 days from the end of the month of purchase.
Credit card surcharges apply. For account payments made greater than 14 days after our normal credit terms of 30 days from statement date with the exception of capital equipment, credit card surcharges are: American Express 3%, Diners Club 4% and Visa/Mastercard 1.5%. For capital equipment invoices surcharges apply regardless of the payment date.
Should payment remain outstanding beyond the Company’s payment terms the Customer is liable for all costs including legal costs (on a Solicitor/own client basis) and mercantile agents fees incurred by the Company in recovering the amount outstanding.
The customer will be responsible for payment for all goods supplied against their company order or for any order placed by any person in their employ or any agent acting on their behalf.
3. PRICES
Whilst the Company endeavors to keep its prices constant, prices may change without prior notice due to changes in exchange rates, duty rates and other taxes, wages or supplier prices or any other factor beyond our control.
The Company reserves the right to impose a minimum order value which can be placed on any credit account.
The Company also reserves the right to impose a surcharge for any goods that are sold as a non-standard pack size.
4. TAXES
All prices are subject to any federal, state or other taxes in force at the time of dispute.
5. RETENTION OF TITLE
The risk for the goods passes to the Customer on delivery, however title to the goods shall remain with the Company until payment is received in full. The Customer agrees that at any time the Company has the right to reclaim possession of the goods in the event that full payment is not received.
6. DELIVERY
The Company endeavours to ship all goods promptly on receipt of an order, but may make partial deliveries of any order received.
Any delivery dates quoted are estimates and the Company is not liable for any costs, loses or damage arising whether directly or indirectly from non or late delivery of any goods ordered.
7. EXCHANGE OR RETURN OF GOODS
Return of goods will not be accepted unless the Company has issued a Return Authorisation Number. Where goods have been incorrectly supplied, are faulty or have been damaged in transit, the Customer undertakes to notify the Company within 7 days of receipt and claims will not be accepted after this time. If however the client is at fault, a 15% re-stocking fee on goods returned will be applied. Goods must be in original packaging and condition. The Company may at its option issue a credit for the goods or exchange them. The Company is not responsible for any other costs, losses or damage arising whether directly or indirectly.
8. CHANGE IN OWNERSHIP
The Customer agrees to notify the Company in writing of any changes of ownership of the Customer within 7 days from the date of such change and indemnifies the Company against any loss or damage incurred by it as a result of the Customers failure to notify the Company of any change.
9. USE OF THIS SERVICE
The Customer agrees to keep account and password information confidential and agrees to accept responsibility for all activities that occur under the Customer’s account or password. The Customer agrees to send all requests for cancellation of login details, for any reason, to customerservice@des-pl.com.au
10. PRODUCT DESCRIPTIONS
The Company takes all care to insure the listed product descriptions are as accurate as possible but in the event of an inaccurate or incomplete description takes no responsibility for any losses or damages arising from such errors. The Customer may however return the item for a full refund in accordance with the Exchange or Return of Goods policy above.
11. STOCK LEVELS
The Company takes all care to insure that adequate stock levels are maintained to fulfill the requirements of our customers. If however goods ordered are not available at time of order the Delivery policy set out in Point 6 above applies.
12. CANCELLATION OF ACCOUNTS/ORDERS
The Company reserves the right to refuse service, terminate accounts or cancel orders at its sole discretion.
13. GOVERNING LAW
The Customer agrees that any and all use of this service is governed by the terms and conditions here-in and the laws of Australia and the state of New South Wales.
14. COPYRIGHT AND TRADEMARKS
The information on this site is protected by the copyright and trademark laws of Australia and other countries through international law and treaties. The Customer agrees to abide by these laws and treaties. No copyrighted or trademarked material on this site may be used or reproduced without prior written consent of the Company or the 3rd party copyright or trademark owners.
15. REVISION TO THE TERMS AND CONDITIONS
The Company reserves the right to revise or amend these Terms and Conditions at its sole discretion and will post any such revisions or amendments to this webpage.
16. PRIVACY POLICY
See separate Privacy Policy.
17. QUESTIONS ON USE OF DES DIRECT ONLINE STORE
See separate Webstore FAQ (Frequently Asked Questions).